Revealed: The REAL Reason you can't buy iTunes games with store credit in Canada!

Tuesday, April 6, 2010 at 19:47
OK, so I thought I was done writing about this topic. And I really do want to be done with it, but what I didn't know previously was that my daughter had a school assignment to write a business letter to a company and so she'd chosen to write to Apple Customer Care to ask why shy couldn't use her iTunes allowance to buy games. I don't think she really knows about my letters to my MP and my other correspondence with Apple on this issue; this was purely her doing to try an get an answer from Apple. She was pretty disappointed when she bought her iPod touch with her own money specifically to play games on it and then couldn't buy any games with her account.

Yesterday she got a response back and showed it to me. Here it is:

Incredible. It's all so obvious now! Because "you may only purchase software, games and applications using a credit card". Well, that clears it all up then. You can't use store credit or a gift card because you can only use a credit card! What an awesome answer to give to an 11 year old kid. She was happy to get a response back but annoyed that her question was ignored. I'm doubtful it was even read. "Brian" from Apple didn't even sign the letter.

The one good thing that I'm pleased about is that my daughter has learned that it's good ask questions when things don't make sense and to not be afraid to challenge a big company on their policies and a situation that she's unhappy with. Sure, the response was completely unsatisfactory, but to me the important thing is that she's thinking for herself and taking some action to at least try and get an answer. That's a positive outcome and an outlook that will serve her well in the future.

1 Responses to Revealed: The REAL Reason you can't buy iTunes games with store credit in Canada!

  1. Joe Says:

    Yesterday I bought the Geocaching app for my iphone. The value for the app was removed from my account credit. When did that change?

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