My letter to Apple:
Thank you for your response and for reiterating Apple's policy regarding app store purchases in the Canadian app store. I understand that you feel the issue is closed. However, your response below does not in fact answer my questions at all. I am clearly aware of what Apple's policy is. I am not asking for clarification of the policy.
If you carefully re-read my previous message, you would note that I have asked for assistance with two separate issues, neither of which is resolved by restating Apple's app store policy.
The first issue is that I have asked for a refund of the allowance credit on my daughter's Apple account *****@********.***, or at the very least, a transfer of that credit to my account, ***@********.***. I indicated previously that giving her more song credits is not a satisfactory solution. To be clear: I want to see the credit in my daughter's account refunded or credited to my account.
The second issue is that I have asked for clarification of the statement made to me by Corvacia of Apple iTunes support that the reason for the Canadian app store policy is "due to Canadian Commerce Laws that the iTunes Store must strictly enforce". I have asked Apple three times to provide me with information on what these Canadian commerce laws are. You have not addressed this issue in any way. Again for clarity, please cite for me exactly what Canadian commerce law Apple believes it must enforce.
In conclusion John, your response to me is not helpful in any way. I am already aware of Apple's policy, quoting it back to me does not provide me with any new information. I am making my third request for answers to the two issues above. Please make an effort to read my questions carefully and to address them directly. Thank you.
Thank you for your time; I am looking forward to your response.
And the latest response:
Dear Jim,OK, so I'm getting a refund. Thank you Apple, I appreciate that you have taken a satisfactory measure to help with my daughter's unwanted credit balance.
I apologize for the previous miscommunication that agents statements were unauthorized. You are speaking with a senior agent which is why I provided the correct, and only reason why store credit cannot be used for Apps/Software.
Regarding a refund or transfer of allowances. I will be able to issue a cash-out of your daughters account.
I will be happy to send you the store credit on your daughters account. If done you would receive a check in 4 to 6 weeks.
Forgive me Jim for any inconvenience that this may have caused you. I hope this information has been helpful.
However, I'm amazed that the previous statement about Canadian commerce law is now considered "unauthorized". I wonder if the same statement made to Claire Feikema back in June was also unauthorized? What about when Apple support made it to Dave Sawyer? Was it also unauthorized when used by Natalie in iTunes support? Or when this guy was told the same thing? That seems like a lot of unauthorized statements from Apple iTunes support people, and I know there's many many more customers out there that have been told the same thing.
So is anyone buying this story?
From what I can tell, the policy from Apple now is that the policy is the policy because that's the policy and it has nothing to do with Canadian commerce laws at all. Really? After telling so many Canadians that was the reason, now it isn't?
Nope, not buying it at all.